Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
Hi Larry,
Hard mute is an option for Organizers connected via telephone, successfully confirmed by their PIN, using *5 to toggle through listening modes.
Right: Attendees can choose any audio option they wish. The muting behavior can only be altered by an Organizer connected through integrated telephone.
Hi Lindsey,
Sorry for the confusion there.
GoToMeeting does use a 'soft-mute' control for Attendees where they can manage their own muting controls through their control panel or telephone keypad. However, if you wish to override these allowances to mute everybody permanently, I would suggest connecting to GoToMeeting's audio through the telephone, as the event Organizer, and utilizing your keypad to cycle through listening modes by pressing *5 on the keypad.
Reference Guide: https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045
