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Muting and Unmuting
I have a problem I did not have before with my GoTo Meeting sessions. Before your system was upgraded I could mute and unmute participants on the line when they had background noise. Now I can no l...
Hi Hgal, welcome to the community.
In the new GoTo App experience, the organizer can still mute an attendee that has dialed into a meeting by telephone only and has not entered an audio PIN. If the attendee wishes to unmute they can press *6 on their keypad.
This is a problem for us as well. We do online bible study that's recorded for YouTube. As organizer, I could "mute all" while my husband teaches and "unmute all" after he finishes so that everyone could talk, share and have prayer requests. It worked with our elderly folks calling in on a phone as well as others using other devices - never a problem. With the recent upgrade this feature was removed, leaving many of our participants muted with no way to unmute. It's a shame and detrimental to what we are doing! Now they just give up and leave the meeting. I spent almost an hour last week with tech support, and although he told me about the *6 ability, it seems not to work reliably for some users. I fail to understand why they would find it necessary to remove such a helpful feature. We are very disappointed.
Thank you for the feedback, we will continue to investigate this option.
