Forum Discussion

AResister's avatar
AResister
Active Contributor
11 months ago

No Audio after taking trip to Thailand

After taking a trip to Thailand, attendee's audio quit working. Attendee normally uses VoIP. Using the app on a Mac. Same result when trying to use iPhone. Attendee can connect with either device jus...
  • AResister's avatar
    AResister
    11 months ago

    Test using a different location/network was completed. The audio works fine on the test network. Technical support has provided information for the necessary adjustments in whitelisting or opening of ports to allow the audio to work. It appears Port 1853 is the necessary port for audio (and video).

     

    Attendee will contact Internet provider in Bangkok to make the necessary changes to their firewall to get his audio working.