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Solved
No Audio after taking trip to Thailand
After taking a trip to Thailand, attendee's audio quit working. Attendee normally uses VoIP. Using the app on a Mac. Same result when trying to use iPhone. Attendee can connect with either device jus...
Test using a different location/network was completed. The audio works fine on the test network. Technical support has provided information for the necessary adjustments in whitelisting or opening of ports to allow the audio to work. It appears Port 1853 is the necessary port for audio (and video).
Attendee will contact Internet provider in Bangkok to make the necessary changes to their firewall to get his audio working.
Test using a different location/network was completed. The audio works fine on the test network. Technical support has provided information for the necessary adjustments in whitelisting or opening of ports to allow the audio to work. It appears Port 1853 is the necessary port for audio (and video).
Attendee will contact Internet provider in Bangkok to make the necessary changes to their firewall to get his audio working.
To follow-up on this issue--
Goto-Meeting Technical Support provided the necessary port information so it could be forwarded to the ISP (name of ISP in Bangkok: True). Their technical support people used the information to open the necessary ports allow audio (and video). This was done remotely as there was no need to go onsite to make the change.
We just finished with testing and all is well.
Port Info:
https://support.goto.com/meeting/help/allowlisting-and-firewall-configuration
