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Forum Discussion
blindway
2 years agoActive Contributor
No sound with Soundblaster AE-9
Hi, i have a new soundcard, the Soundblaster AE-9 and i have no sound in Gotomeeting. The soundcard is selected in settings. I have tried Direct Mode and SBX profiles in the Creative app, nothing w...
- 2 years ago
It is solved.
The problem is that your GotoMeeting app doesnt work with this soundcard.
You need to update the app.
Using google chrome works perfect.
GlennD
2 years agoGoTo Manager
Hi blindway,
If Windows recognizes your sounds card and uses it GoTo Meeting should as well, but I have seen cases where high-end audio devices we not recognized until they were set to regular stereo 44.1 khz. Can you check your audio settings in Windows and test?
blindway
2 years agoActive Contributor
Yes and No. I mean, when i am in GotoMeeting session, on the right there are 2 icon settings, the lower right (there is where i can see my ae9 detected and the ring bell sound test works ok but i cant hear my teammates), and the other icon setting is in the upper right, there is where gotomeeting shows the errors that i posted before.
I had the Sound Blaster X-fi Titanium Fatal1ty Professional Series before this Ae9 and gotomeeting worked fine at 32 bits 192khz (The Ae9 is set now at 32 bits 384khz but i tested at 16 bits 44khz with same issue).
I think the problem is that Gotomeeting doesnt understand the Ae9 advanced DAC 9038 or there is an incompatibility issue with the Creative Software and Gotomeeting.
Anyway i cant do more test that i would like to cause im just a gotomeeting teammate, im not the session teacher so i need time to do more test like you said changing bitrates etc..