The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
No sound with Soundblaster AE-9
Hi, i have a new soundcard, the Soundblaster AE-9 and i have no sound in Gotomeeting. The soundcard is selected in settings. I have tried Direct Mode and SBX profiles in the Creative app, nothing w...
It is solved.
The problem is that your GotoMeeting app doesnt work with this soundcard.
You need to update the app.
Using google chrome works perfect.
Hi blindway,
If Windows recognizes your sounds card and uses it GoTo Meeting should as well, but I have seen cases where high-end audio devices we not recognized until they were set to regular stereo 44.1 khz. Can you check your audio settings in Windows and test?
Yes and No. I mean, when i am in GotoMeeting session, on the right there are 2 icon settings, the lower right (there is where i can see my ae9 detected and the ring bell sound test works ok but i cant hear my teammates), and the other icon setting is in the upper right, there is where gotomeeting shows the errors that i posted before.
I had the Sound Blaster X-fi Titanium Fatal1ty Professional Series before this Ae9 and gotomeeting worked fine at 32 bits 192khz (The Ae9 is set now at 32 bits 384khz but i tested at 16 bits 44khz with same issue).
I think the problem is that Gotomeeting doesnt understand the Ae9 advanced DAC 9038 or there is an incompatibility issue with the Creative Software and Gotomeeting.
Anyway i cant do more test that i would like to cause im just a gotomeeting teammate, im not the session teacher so i need time to do more test like you said changing bitrates etc..
