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TC5998's avatar
TC5998
Active Contributor
4 years ago
Solved

Organizers dropped from that status for no apparent reason

Issue: Folks listed as co-orgs for a meeting room and STILL show as co-orgs in the GoTo web hub. However, when they join the meeting they are not listed as co-orgs and do not have organizer controls. 

 

Removing them from room and then readding them seems to work to fix some of the time.

 

Is this a known issue?

  • GlennD's avatar
    GlennD
    4 years ago

    Hi TC5998,

     

    This is not an issue that I have seen reported already. In order to look into this, we would need the meeting ID and the email addresses of each of the affected coorganizers. You can call our toll-free support and open a ticket with them or click on my profile and private message me the details and I will open a ticket for you.

     

     

2 Replies

  • TC5998's avatar
    TC5998
    Active Contributor
    4 years ago

    Glenn, I admit I have not opened a ticket for this... but I will work with our IT folks to do so... 

     

    Dropped by to say I just saw this issue again today. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi TC5998,

     

    This is not an issue that I have seen reported already. In order to look into this, we would need the meeting ID and the email addresses of each of the affected coorganizers. You can call our toll-free support and open a ticket with them or click on my profile and private message me the details and I will open a ticket for you.