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Forum Discussion

KellyMJ's avatar
KellyMJ
New Contributor
3 years ago
Solved

Participants webcams hide when organizer is presenting

Until recently a meeting organizer could view participants webcams while screen sharing using the "pop out" button on the meeting toolbar.   Over the last few days this function does show cameras at...
  • KateG's avatar
    KateG
    3 years ago

    8/21/2023: Update: This feature is currently available. 

     

     

     

     

     

    KellyMJ, Helen_M We do hear the need for customers to have the ability to keep webcams on top, we will be sure to update the Community as soon as we get an update on the feature. 

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi mi-we-de welcome to the GoTo Community. I got an update today that the team is working on a fix for this and it should be available in a future release. I will update this thread when I hear further. Thanks for your feedback! 

Helen_M's avatar
Helen_M
New Contributor
3 years ago

Hi

 

Any idea of timing for this please? It is so frustrating that we are now researching alternatives rather than staying with GoTo Meeting.

 

Thanks

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi, we will post an update here once the new release is available. If you are the Presenter sharing your screen and you do not have a 2nd screen to move the webcams window to, clicking on the webcam icon on the toolbar will bring the webcams window to the front.

     

    • KellyMJ's avatar
      KellyMJ
      New Contributor
      3 years ago

      One of the reasons why online meeting software appeals is being able to host /attend a meeting from anywhere so the use of 2 screens just to be able to view participants isn't feasible.

      We want our employees to be able to host a meeting from just a laptop 

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        8/21/2023: Update: This feature is currently available. 

         

         

         

         

         

        KellyMJ, Helen_M We do hear the need for customers to have the ability to keep webcams on top, we will be sure to update the Community as soon as we get an update on the feature. 

    • Helen_M's avatar
      Helen_M
      New Contributor
      3 years ago
      Hi Glenn
      Yes but the second you click back on the presentation, the cameras are gone again.
      I don't want to have to use 2 screens when there are other well known platforms that don't have this issue.
      Such a pity as we have used GoTo for 3 years but the last 6 months have been riddled with issues for our users.