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phone callers can't unmute
the *6 seems to not be working for them. I've tried it myself and I am getting the same result.
An update, we think we have identified the issue. Once "Mute Everybody" is enabled those who haven't joined the call yet will enter muted, and *6 will not work. As a workaround, you can wait to use the "mute everyone" function until everyone has joined the call. They should then be able to mute/unmute using *6.
I realize this is not an ideal solution, this has been reported to the team for review, and I will update the thread on progress. Thanks for your report and time.
Yes. These are the steps I used. I also ran several tests myself with the same results. I did use the report an issue function and explained the issue.
PLRUSS
What I am going to do is escalate a case for you so our team can review it further.
First though, I see you originally wrote in that *6 unmute was not working for a specific room. Can you explain a bit more about that? Is the sound working as intended in some breakout rooms and not others?
