Forum Discussion

PCCKF's avatar
PCCKF
New Contributor
3 years ago

Problem with diacritics (polish lang.)

Hello.

 

I have a problem with diactrics. When attendees write messages, the text is cut off when they're trying to type polish diactrics. Is there anything I could do with that issue?

Problem
Question
  • radui's avatar
    radui
    3 years ago

    Hi PCCKF ,

     

    I am a product manager for GoTo.

    Our chat implementation has been revamped, can you please tell me if you are still encountering problems with the special characters?

     

    I tried it out and it seems to work.

     

     

     

    Best regards,

    Radu

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    PCCKF  I'm sorry that the software is not currently optimized for all languages.  However, if you have a screen shot of what your talking about, It will help in considering Polish diactrics as a future enhancement.  

    • PCCKF's avatar
      PCCKF
      New Contributor
      3 years ago

       

      Hello. That's how it looks. To be honest, I'm quite dissapointed, because it used to work fine. Our company has been your loyal client for many years, so it would be really nice if we could continue using it. This problem, however, makes it hard for our clients to like the way the platform works, if they can't ask their question and for us, when we have to always explain to our clients that they shouldn't use polish diactrics. Please think about it, I think that company should constanly work to get better, not worse.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        PCCKF  Thanks for the feedback. I have shared this with the development team. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    PCCKF  I'm sorry we may not have a native Polish speaker on our language team.  Can you please elaborate on what you mean by the 'diactrics' problem?  

    • PCCKF's avatar
      PCCKF
      New Contributor
      3 years ago

      In Polish, we have letters like ą, ę, ł, ż etc.. When attendees try to type them, message is cut off.

      • radui's avatar
        radui
        GoTo Contributor
        3 years ago

        Hi PCCKF ,

         

        I am a product manager for GoTo.

        Our chat implementation has been revamped, can you please tell me if you are still encountering problems with the special characters?

         

        I tried it out and it seems to work.

         

         

         

        Best regards,

        Radu