Forum Discussion

Christastic's avatar
Christastic
New Contributor
4 years ago

Profile picture doesn't show in Gotomeeting

I've updated my profile picture in my account settings via the website. This profile picture does not show up in the gotomeeting app.   I would like to have this show when my camera is turned off. ...
  • KateG's avatar
    KateG
    2 years ago

    Welcome to the Community ERTCh you can update your photo with the new Goto app experience, this article shows how that can be done. 

     

AshC's avatar
AshC
Retired GoTo Contributor

Hi Christastic

Try this manual removal technique by locating <user>\AppData\Local\Temp\G2MWTMyProfile

 

Then delete the picture there, and upload a fresh version thereafter.

dharlow's avatar
dharlow
Active Contributor
4 years ago

We don't see any profile pictures in Go To Meeting, it seems to be a Lab's function that does not work either on the Mac (or on Windows in our tests).

As your competitors have working profile pictures for their meeting participants is there a plan to add this to GoToMeeting? Not everyone can participate by video and 10 months+ of looking at initials in meetings is getting old. AshC

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    dharlow  I will try to get an update around the status of this feature request from the team.

    • Kcain's avatar
      Kcain
      New Member
      4 years ago

      Is there an update to this feature yet?  GTM competitors (Zoom & Teams) are way ahead.

      • dharlow's avatar
        dharlow
        Active Contributor
        4 years ago

        Kcain I have pretty much given up on GoToMeeting adding anything new other than very very minor things like supporting zoom with a mouse wheel!  You can see their last release notes at


        https://support.goto.com/meeting/help/whats-new-g2m010012

         

        Note most things are bug fixes, or even removing features.

         

        Meanwhile, their competitors add new features monthly.