Forum Discussion

dharrel's avatar
dharrel
Active Contributor
2 years ago

Attendees must join through the desktop app to give remote control

Remote control under the old GoToMeeting was SO EASY.  Now it is SO HARD!  It looks like progress was made, and I actually (after holding my breath) was able to do some remote controlling.  Now I'm m...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

In this situation, all that matters is if they have attended a GoTo Meeting previously and have the software installed already or not. 

 

  • If they have the software already installed and click on a meeting link their browser will open and our GoTo Opener app will see the installed GoTo App and launch it, connecting it to your meeting.

 

  • If they do not have GoTo App installed already and they click your meeting link their browser will open and they will see this screen first, which gives the option to download the GoTo App or continue in their browser

 

In your invitation, if you direct them to click on Download the app after they click on your meeting link their shouldn't be any issues.

 

dharrel's avatar
dharrel
Active Contributor
2 years ago

Are you saying that, if my meeting partner is running the GoTo App, I will be able to take control?  When viewing their screen, I see a GoTo icon in their task bar - the classic one which is an orange circle with a white star-of-sorts in the middle.  Does this mean they are running the GoTo App?  Maybe they are running an older version of the app, and could that be my problem?  I cannot take control - I get the message described in my first post.  

 

I never had these kinds of difficulties with the old GoToMeeting.