The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Elgato Facecam does not work on gotomeeting but works on everything else
It appears the Elgato Facecam does not work on gotomeeting but works on everything else. Gotomeeting will not recognize the Camera Hub software as a valid virtual camera source. If this a known i...
Thank you.
bkaz The permissions comment from the support agent was most about joining from a web browser, you have to grant us permission in the browser before we can access the camera.
Traditionally, GoToMeeting has supported anything the operating system identifies as a webcam. Some more sophisticated cameras and video interfaces were not detected, others have needed to lower the resolution/frame rate to that of a standard webcam in order to work. I have let our team know about the issues you are having using the Elgato FaceCam, although I do not know when we will have access to one for testing.
Adjusting the resolution doesn't fix it. I talked to tech support and they said it is a permission issue and I need to talk to my tech support. No one know what they are referring to, especially since the camera works fine in every other application.
I have never got mine to work with gotomeeting. It feels like the software just does not see the camera. Yet it works in all other applications I have tried it with.
Thank you.
bkaz The permissions comment from the support agent was most about joining from a web browser, you have to grant us permission in the browser before we can access the camera.
Traditionally, GoToMeeting has supported anything the operating system identifies as a webcam. Some more sophisticated cameras and video interfaces were not detected, others have needed to lower the resolution/frame rate to that of a standard webcam in order to work. I have let our team know about the issues you are having using the Elgato FaceCam, although I do not know when we will have access to one for testing.
Hi Glenn,
before we bought our webcams we looked on your website to inform us about which webcams are not supported (see on your website webcamNOTsupported ).
But the Elgato Facecam does not work with GoTo Meeting. So we found your post. You wrote on 06-02-2022 07:49 PM "I have let our team know about the issues you are having using the Elgato FaceCam, although I do not know when we will have access to one for testing."
So my question is, why is the Elgato Facecam still not working with GoTo Meeting and why it´s not found on the list of webcams which are not supported?
Your post is from 2022 and I think it´s more than enough time to fix the problem or at least to add the Elgato Facecam to the list of the webcams which are not supported.
