Recorded the session, but no video visible...

Hi Elisabeth-3105 

Thanks for getting back to me. From my original post, was it a local recording?  If so, webcams are not shown in local recordings. In order to have webcams shown you should switch to online (cloud) recording. 

Here's the steps: 

1. Sign in to your account at https://dashboard.gotowebinar.com.
2. Select the Settings icon and then Recording > Saving and Sharing.
3. Select the location you want to store recordings:
   • Save recordings to Video Library (Recommended) — Recordings are stored automatically in your Video Library, can include webcams (select Show webcams in recordings to include them), and can easily be edited, viewed, and shared online.
   • Save the recordings to my computer — Recordings are saved locally to a folder on your computer (the Documents folder by default, but you can change the folder location from your Preferences). Webcams are not included and recordings must be manually converted and then uploaded to your Video Library before you can view and share them. Any password protected webinars will be saved locally by default for security purposes.
   Note: There is no storage limit size or expiration date for your recordings.