The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Lana2
3 years agoNew Contributor
Recording does not have audio
I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there...
Walvis
3 years agoNew Contributor
Hi Kate -- I've had two recordings lately with the same problem. I did a test recording in our Personal Room, and audio recorded fine. I sent a message to support, but haven't heard back yet.
KateG
3 years agoGoTo Manager
Hi Walvis welcome to the GoTo Community. Sorry to hear you are having issues. I was not able to find a case associated with your account so I created a case for you. Someone from support should be reaching out soon.
- Walvis3 years agoNew Contributor
Hi KateG -- Thanks for the follow-up! I have not yet seen any replies to my case/ticket.
- SupportAZRR3 years agoNew Member
Hi KateG! I have the same issue here. Can someone please help me? Thank you.