The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Wgoods1's avatar
Wgoods1
Active Contributor
4 years ago
Solved

Recording skipping

I have a user who when recording the meeting and sharing their screen encounters an issue where the recording will skip and be much shorter than it should be. This seems to happen when they share the...
  • AshC's avatar
    AshC
    4 years ago

    Hi Wgoods1 

    It does sound like the remote desktop connection may be confusing some of the recording attempts there.  Do you notice any difference if you switch to cloud recording?

    Is the main system hosting / recording the session a Windows machine? 

     

     

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Wgoods1 

It does sound like the remote desktop connection may be confusing some of the recording attempts there.  Do you notice any difference if you switch to cloud recording?

Is the main system hosting / recording the session a Windows machine? 

 

 

Wgoods1's avatar
Wgoods1
Active Contributor
4 years ago

Good morning Ash,

 

Unfortunately we do not utilize the cloud recording feature.

 

The system hosting / recording the meeting is running Windows 10 Pro. The machine that is sharing its screen and doing the RDP is also Windows 10 Pro. The host/recorder doesn't notice any issues during the meeting, it is only present in the recording. and just to clarify - The Host is only recording the meeting, a different user is sharing their screen and doing the RDP.