The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Wgoods1's avatar
Wgoods1
Active Contributor
4 years ago
Solved

Recording skipping

I have a user who when recording the meeting and sharing their screen encounters an issue where the recording will skip and be much shorter than it should be. This seems to happen when they share the...
  • AshC's avatar
    AshC
    4 years ago

    Hi Wgoods1 

    It does sound like the remote desktop connection may be confusing some of the recording attempts there.  Do you notice any difference if you switch to cloud recording?

    Is the main system hosting / recording the session a Windows machine? 

     

     

Margret69's avatar
Margret69
New Contributor
4 years ago

There are a few possible reasons why you can't find your recording. WestPennPower

  • The recording might not have been converted yet. See How do I convert meeting recording? (Classic) to learn more about opening the Recording Manager and converting your raw file.
  • The recording might have been mislocated. If you did not change the default location, you should be able to find your recording in your Documents folder. See How do I locate my recordings? (Classic) to learn more about how your recording files are stored.
Wgoods1's avatar
Wgoods1
Active Contributor
4 years ago

Thank you for the tip but both converting it and changing the original to a .wmv yield the same results of the skipping/shortened meeting.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Can you try making another participant co-organizer while in session in order to create a separate recording on a different PC for the same meeting?