Forum Discussion

K21Academy's avatar
K21Academy
New Contributor
2 years ago

Recordings being stopped

The meeting was being recorded but after the break (when the recording was paused) the organizer resumed the recording and it showed the 'Recording in progress' while hovering over the recording butt...
  • KateG's avatar
    KateG
    2 years ago

    K21Academy thanks for sending me your information and for bringing this experience to our attention. Our team reviewed the session log files on our side and it showed a double click start/stop happened which resulted in the recording failing to resume and why only half of the recording is now available. Going forward to ensure your recording resumes, only click once and check that the record icon is illuminated. 

KateG's avatar
KateG
GoTo Manager

K21Academy you can click on my user name on the right, and then click the button on the left to send me a private message. Thanks. 

KateG's avatar
KateG
GoTo Manager
2 years ago

K21Academy thanks for sending me your information and for bringing this experience to our attention. Our team reviewed the session log files on our side and it showed a double click start/stop happened which resulted in the recording failing to resume and why only half of the recording is now available. Going forward to ensure your recording resumes, only click once and check that the record icon is illuminated.