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HSWGOTO's avatar
HSWGOTO
New Member
6 months ago
Solved

Recroding button disabled

New user here. I was testing a meeting and my Recording button is disabled. I have the Plan that supports Cloud and Local recordings. I have set it to Local. How can I get this enabled ? Thanks a lot

2 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi HSWGOTO​ Welcome to the Community, 

    I checked, you have the correct license and recording is enabled, so you should be able to record when signed in to your account.

    Are you receiving an error message when trying to record? If so, can you let me know what it says or share a screenshot?