Forum Discussion

Bear44's avatar
Bear44
New Member
3 years ago
Solved

Setting cloud recording GTM - where is it?

G'day, I want to switch from local recording to cloud recording (GTM professional). But I cannot find any setting to do so. What do I have to do, to activate cloud recording of a meeting?   Couldn...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi Bear44, welcome to the community.

     

    In the GoTo App click on your profile in the top right corner and select Settings from the menu displayed

     

     

     

    Next, click on Meetings and then Content

     

KateG's avatar
KateG
GoTo Manager
2 years ago

CarpeDiemSL Thanks for sending the screenshot. 

 

I checked with the team about your account. It appears you are a GTM Professional customer, which does not get cloud-based recordings. You would need to upgrade to GTM Business tier.

CarpeDiemSL's avatar
CarpeDiemSL
New Contributor
2 years ago

Thanks for the suggestion. How can I upgrade to GTM Business tier. I've just payed one year GTM Professional subscription at the begining of January. Can I upgrade my subscription for the 10 months to the end of the year? 

Thanks a lot

 

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago
    Great! Tnks a lot
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    CarpeDiemSL Yes, all existing data and configurations will remain intact after the change of plan

  • CarpeDiemSL's avatar
    CarpeDiemSL
    New Contributor
    2 years ago

    Thanks a lot. I found  the section where I can change the subscription

    Before proceeding, I'd like to know if the current configuration on my "professional" goto will be present in the new business account. In particular, the rooms I've created  are still alive after upgrade? 

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi CarpeDiemSL nice to see you. You can upgrade your subscription at any time. Please note, you will need to be a billing admin to make changes to your subscription.

     

    You can find instructions on how to do that here.