Forum Discussion

Jürg Schärer's avatar
Jürg Schärer
New Member
8 years ago

System slows dramatically down during GoTo Meetings

Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
  • AshC's avatar
    AshC
    8 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Hi Jürg,
Sorry for that.
What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

 

 

  • PeterFree's avatar
    PeterFree
    New Member
    3 years ago

    Was there ever a resolution to the "slow system" problem when using GTMeeting?  I've had our company Tech support people in my laptop for a couple hours looking for a cause.  All seems to be working fine.  Task Mgr shows that the screen is using more than normal resources, but that just means its something that GTM is doing, cuz it doesnt do that in any other circumstance.  We have eliminated every other possible cause.  So, clearly something in GTM programming is slowing down the system.  Any solution?  Or are we just out of luck and need to go to another platform?  Doesnt happen when using MS Teams or similar.  Thank you.

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi PeterFree, welcome to the community.

       

      A few questions:

      • What are the specs of your PC?
      • Which version of GoToMeeting are you using, the Classic v10 or the new GoTo App?   
      • Have you checked for video driver updates since your Task Manager is implying that video is where the issue is happening?

       

      • Alysium's avatar
        Alysium
        New Contributor
        3 years ago

        Hi!
        We have the same problems with older XPS13 laptops from Dell.

         

        Now we bought a new one (XPS13 9315) with 16GB main memory and again have huge problems
        when running the new Goto app.
        Windows and all drivers are up to date.
        If we don't solve this problem we have to move to another meeting platform as all our sales people
        need stable online meeting apps.

        So is there any solution for this?

        As all works with other tools like (Teams/Zoom) this can only be a problem of GotoMeeting.

        Kind regards, 


        Thomas Gebert
        Alysium-Tech Gmbh
        IT Admin