Forum Discussion
Jürg Schärer
9 years agoNew Member
System slows dramatically down during GoTo Meetings
Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
- 9 years ago
Hi Jürg,
Sorry for that.
What can sometimes happen after an update, is that the hardware may also need some new driver information. I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again: http://www.dell.com/support/home/us/en/19?app=drivers
AshC
9 years agoRetired GoTo Contributor
Hi Andrew,
It is entirely possible that your graphics card there cannot account for both GoToMeeting's screen capture methods and the external monitor attached to your Surface Pro. I would test further without the monitor, as well as checking with the manufacturer's website for any available video drivers you can update.
- lnguyen_x7 years agoNew Contributor
From our experience, it's not the driver. It's a combination of CPU and video (GPU). All our laptops have 2 core / 4 thread i5 or i7 (atleast 6th gen or higher) with built-in intel video and they suffer when doing desktop sharing. The laptops with i7 quad core and dicrete videos do not have any issues screen sharing.
- AshC7 years agoRetired GoTo Contributor
Sorry about that, lnguyen_x
Are these custom built machines, or are there specific model numbers we can try to replicate your experience with?
Could you state what the average delay is, and wha background applications are running simultaneously?
- aliakhz2 years agoVisitor
I am having this issue with my MacBook Air M2.
I join a video webinar and GoToMeetings uses up all of my CPU. My camera freezes and I am having a very bad experience I am messing most of my webinars due to this.
Please help if possible.