Forum Discussion

MT_TAEC's avatar
MT_TAEC
New Contributor
5 years ago

Transcoder failed to initialize error when attempting to convert a recording

Transcoder failed to initialize error when attempting to convert a recording to MP4, and attempting to convert o WMV nothing happens and convering terminates on its own quarter of the way done.   ...
  • AshC's avatar
    AshC
    5 years ago

    MT_TAEC Thanks for following up here.  We have the ticket prioritized and hope to have an updates soon.

MT_TAEC's avatar
MT_TAEC
New Contributor

I spoke with GTM support and they indicated this is a known issue and there is no ETA for a resolution. They directed me to change file extension or utilize cloud recording as a band-aide until this is resolved.

srath's avatar
srath
New Contributor
5 years ago

I am unable to convert the recording! I select and click convert. It says "Transcoder failed to initialise". wmv is available but it is low quality. I need the mp4

  • Hilary Lustig's avatar
    Hilary Lustig
    Active Contributor
    5 years ago

    I am also getting the Transcoder failed to initialize error message - has anyone replied to you? 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hilary Lustig  Could you specify what operating system you're working with GoToMeeting on, and if you were screen sharing during the live broadcast?

      • Hilary Lustig's avatar
        Hilary Lustig
        Active Contributor
        5 years ago

        Operating system? WIN10; screen sharing? My colleague was sharing his screen as I was the moderator