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GregGBA's avatar
GregGBA
Active Contributor
3 months ago
Solved

Unable to connect and not receiving reset password email

Hello, I have an issue with my account : I am not anymore able to connect to my account. (seems to be a basic "wrong account/password" error)  And if I ask to reset my password, I am not receiving...
  • GregGBA's avatar
    GregGBA
    3 months ago

    I contacted the support.

    I am able to connect thru Web console

    So I will uninstall/install the desktop app to see if it fix the issue...

     

    thanks for the help !

GregGBA's avatar
GregGBA
Active Contributor
3 months ago

thanks

yes, I already tried all of that

nothing is blocked on my side (Spam, quarantine, ...)

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    GregGBA the team just sent a request email, can you confirm if it was received?