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GregGBA's avatar
GregGBA
Active Contributor
3 months ago
Solved

Unable to connect and not receiving reset password email

Hello, I have an issue with my account : I am not anymore able to connect to my account. (seems to be a basic "wrong account/password" error)  And if I ask to reset my password, I am not receiving...
  • GregGBA's avatar
    GregGBA
    3 months ago

    I contacted the support.

    I am able to connect thru Web console

    So I will uninstall/install the desktop app to see if it fix the issue...

     

    thanks for the help !

GregGBA's avatar
GregGBA
Active Contributor
3 months ago

I got your email, thanks !

I tried to put my actual password but got an error that I can't use my actual password... :-|  Which is not a good news.
After having set a new password, I still got the error "That's not the right email or password. Please try again." when I try to connect to the app.

So issue seems not linked to the password itself but to the app instead.

KateG's avatar
KateG
GoTo Manager
3 months ago

GregGBA We aren't experiencing issues with password reset. Can you try resetting the password again? You may also want to try using a different browser or in incognito mode.