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GregGBA's avatar
GregGBA
Active Contributor
9 months ago
Solved

Unable to connect and not receiving reset password email

Hello, I have an issue with my account : I am not anymore able to connect to my account. (seems to be a basic "wrong account/password" error)  And if I ask to reset my password, I am not receiving...
  • GregGBA's avatar
    GregGBA
    9 months ago

    I contacted the support.

    I am able to connect thru Web console

    So I will uninstall/install the desktop app to see if it fix the issue...

     

    thanks for the help !

GregGBA's avatar
GregGBA
Active Contributor
9 months ago

I tried to do a "forgot password" again, I am waiting for the email

and BTW I am using the PC app, not a browser client app

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Hi GregGBA 

    Sorry to hear this. We sent the email again. 

    If you are still having issues, please try customer support who can walk through the steps and review what may be causing the issue.