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Unable to share screen since upgrading to Big Sur
Hi all, Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
Hello everyone,
We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers. If you were to utilize Safari or another alternate then you should receive the correct GoTo interface.
I expect a fix for this behavior in the next GoTo release, and thank you for your patience.
Hi RedRockMatt
The version of GoToMeeting you end up using is set on your account, so if you have been enabled for the latest version and start a GoToMeeting if it is not already installed on your computer it will download and install first and then the meeting will start. I took a look at your account and it is set to the latest version 10.15 so if you start a GoToMeeting that is what should launch and anyone joining your meeting will also be on that version.
GlennD Thanks for looking into this. Am I doing something wrong? I use GTM 2-8 times daily for meetings. Probably half of those, I am the organizer/host. I just fired up the desktop app and it's still the older version. And I do have preferences set to automatically update.
Here is what I am seeing:
GlennD Nevermind -- I found a link in the Support section to download the latest version of the Mac desktop app. So I downloaded it and now my version of the app is 10.15.0 Build 19228. I'm going to try switching my default browser back to Chrome and see if the problem is fixed.
