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sharvey_demodia's avatar
sharvey_demodia
New Member
5 years ago
Solved

Unable to share screen since upgrading to Big Sur

Hi all,   Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
  • AshC's avatar
    AshC
    5 years ago

    Hello everyone,

    We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers.  If you were to utilize Safari or another alternate then you should receive the correct GoTo interface. 

     

    I expect a fix for this behavior in the next GoTo release, and thank you for your patience.

RedRockMatt's avatar
RedRockMatt
Active Contributor
5 years ago

GlennD Thanks for looking into this. Am I doing something wrong? I use GTM 2-8 times daily for meetings. Probably half of those, I am the organizer/host. I just fired up the desktop app and it's still the older version. And I do have preferences set to automatically update.  

 

Here is what I am seeing: 

RedRockMatt's avatar
RedRockMatt
Active Contributor
5 years ago

GlennD Nevermind -- I found a link in the Support section to download the latest version of the Mac desktop app. So I downloaded it and now my version of the app is 10.15.0 Build 19228. I'm going to try switching my default browser back to Chrome and see if the problem is fixed.