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Unable to share screen since upgrading to Big Sur
Hi all, Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
Hello everyone,
We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers. If you were to utilize Safari or another alternate then you should receive the correct GoTo interface.
I expect a fix for this behavior in the next GoTo release, and thank you for your patience.
Suddenly I am unable to get my users to share their screens even after granting System Preferences permissions. They get the share screen popup and select their main screen and hit share and then they get a "Waiting for next screen" message.
Apparently they can get it to work as long as they launch the meeting through Safari, which makes no sense. Both users that were unable to share their screens were able to do so after launching through Safari... but this is WHILE running the desktop version, NOT the web GTM.
WTF?
1parkplace I apologize for the difficulty there. Could you please confirm the GoToMeeting software version in use on the problem Apple computers? 10.15 is the most current version, which should account for the needed security permissions before screen sharing is allowed.
