Forum Discussion

DianeEmerson's avatar
DianeEmerson
New Member
5 years ago

Unable to transcribe

I just purchased my Pro package, and held a meeting. The meeting was recorded to the Cloud, but there was no transcript. When I looked at the settings, a pop-up window said "Your admin has disabled t...
  • AshC's avatar
    AshC
    5 years ago

    I'm afraid you will need to upgrade your account to include the Cloud Recording functionality, as it is only offered on Business and Enterprise plans currently:  https://www.gotomeeting.com/meeting/pricing 

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

DianeEmerson   Let me know if your Cloud Recordings are not utilizing the Transcripts functcion and we can troubleshoot the Admin Center access. 

  • donwoolley's avatar
    donwoolley
    New Contributor
    5 years ago

    I have the same problem. It is super frustrating. I've wasted the last 45 minutes. Please help.