I'm afraid you will need to upgrade your account to include the Cloud Recording functionality, as it is only offered on Business and Enterprise plans currently: https://www.gotomeeting.com/meeting/pricing
We have GoToMeeting Pro.
I only have one recorded meeting.
In the Admin Center, I found the transcription disabled. I enabled it.
There still isn't a transcription and, under Settings, it won't let me choose Transcribe Recorded meetings. When I hover on that faded text, it says "Your admin has disabled this setting."
Again, I'm the admin and that setting is enabled.
I'm afraid you will need to upgrade your account to include the Cloud Recording functionality, as it is only offered on Business and Enterprise plans currently: https://www.gotomeeting.com/meeting/pricing
If it is not an option with GTM pro, then it should say that. That's not hard. Instead it allows me as the admin to enable transcription but then in the user area says the admin has disabled it. I have wasted a lot of time trying to figure out how to make it work. How freaking hard would it be for you to have the system indicate, in both places, that the transcription feature is just not available with GTM Pro?!! How about getting this fixed?!
I apologize for any confusion this may have caused, and will work to update the messaging online.
I was looking at upgrading to Business so I could get the transcribing feature. With Pro, I am currently paying more.
Please explain how this demonstrates your commitment to your current customers?
Can I cancel my subscription and get a refund.?
