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Forum Discussion
Video not working during online meeting
Video is not working when organizing an online meeting. The following error appears:
"Stopped sharing your camera
We apologize, but we're experiencing difficulties with the video conference and are no longer able to share your camera."
(see attached screenshot)
There were 5 participants from different regions around the world, using various operating systems. We tried both the desktop application and the browser version. In all cases, the result was the same: video did not work for any of the participants.
We also tried restarting the computers, but that did not help either.
Audio, however, works without any issues.
1 Reply
Hi Mediantos, welcome to the Community
This error message is often associated with firewall or antivirus settings on the organizers side; however, if all 5 participants could not use their camera, it would be something else.
- Is this the first time you’ve encountered this issue, or has it happened before?
- Were you able to do a test meeting after to see if this happened again?
If the problem persists, we can review logs or work with our support team who can do a test remote session to review further.
