The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
JJsailor
3 years agoNew Contributor
Virtual Background stutter and fuzziness
I am using a high quality Logitech HD Pro C920 webcam. When using it without a background, the picture is sharp and clear and motion is pretty smooth. If I use a green screen with one of the installe...
- 3 years ago
Hi JJsailor welcome to the GoTo Community. We know that native virtual backgrounds are important to our customers and we are always working on improving performance. Thanks for sharing your experience, we will pass this on to the team. One recommendation is to try the blur option, which tends to be less distracting to other attendees.
ZaraCrawford
3 years agoNew Contributor
Hello, If you're experiencing the "melting man" effect or halo when using a green screen and virtual backgrounds with your Logitech HD Pro C920 webcam, despite having good lighting and a similar setup that worked well with Zoom, there are a few suggestions you can try. First, ensure that the green screen is evenly lit and properly positioned, and consider adjusting the distance between yourself and the green screen. Additionally, check for any available driver or software updates for your webcam. If the issue persists, you might try alternative virtual background software or plugins specifically designed for your video conferencing platform.