Forum Discussion

Active Contributor

3 years ago

Your session is temporarily unvailable

I have a user receiving a message in the GoToMeeting app that says "Your session is temporarily unavailable. Sorry, but we're having trouble connecting you to the session right now. Please try agai...

Problem

AshC
3 years ago
Hi Saluki

This message is usually related to local firewall / security settings.

Please share this guide with your GoTo participant:  https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m090002

Then after confirming those allowances are in place, they can test their system here:  https://support.goto.com/meeting/help/join-a-test-session-g2m050001

AshC

Retired GoTo Contributor

3 years ago

Hi Saluki

This message is usually related to local firewall / security settings.

Please share this guide with your GoTo participant: https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m090002

Then after confirming those allowances are in place, they can test their system here: https://support.goto.com/meeting/help/join-a-test-session-g2m050001

Saluki
Active Contributor
3 years ago
Thank you for the information.

The user is the only person in the enterprise that is having this issue and all firewall settings are controlled by Group Policy. Our security vendor is Cybereason.

I will review the links and let you know.

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Your session is temporarily unvailable

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