The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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"A required certificate is not within its validity period" - eight or more users can't connect
I am being blitzed by emails from my users, all reporting that they are getting the following message. "GoTo Opener encountered an error: A required certificate is not within its validity pe...
Hi,
The following steps will ensure that you have the required certificate installed and that it has the correct permissions enabled:
- Navigate to this verification page. If the page doesn’t load, that means they do not have Digi cert on the machine. You can download the root cert at DigiCert (DigiCert Trusted Root G4, DER format, parent web page link ) and install it by choosing local machine as option.
- If you have certificate already installed, and still facing the issues then follow the below steps :
- Select Run from the Start menu, and then enter certlm.msc.
- Find DigiCert Trusted Root G4, right click on “properties”.
- Select third radio button (Enable only for the following purposes) under “Certificate purposes”, and check “Server Authentication”, “Client Authentication”, “Code Signing”, “Secure Email”, “Time stamping”
- Click on apply.
Once you have completed these steps, sign into your GoToMyPC account and try to connect to your Host computer.
EDIT - Including info from follow up posts later in this thread:
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
If you are not using MFA or SSO on your account you can also download the GoToMyPC client-app and connect to host computer using client app.
If you are still unable to connect after doing this, please give our toll-free support a call and they will assist further.
So I too had the "Required certificate is not within its validity period" issue on a Windows 7 machine, and like many others, was using the workaround of setting the date back to the 1st of November.
I trying to get away from that, I followed all the suggestions above from Support, and ended up getting a new error message;
"A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider"
So I called support who eventually answered and advised to delete the GTMPC folder in Local Apps, clear the cache and reboot. Did all that, but still get the same error message, and now, just for good measure, the "date roll back" fix no longer works either!
Support have said they are working on it, and to keep an eye on status.logmeinaccess.com which is saying they are aware there are still issues and they are working on it.
Anyone got any new workarounds, now that the date roll back one no longer works?
Hi,
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
GrahamBrandon This issue should be resolved, unless you're working with an older software build. Did you try following the instructions noted on the solution to this thread?
I have the same problem...did you get a satisfactory response?
There are two ways to solve this issue:
1. If you use MFA/SSO or Mac, download and run this file , before attempting remote session.
2. Everyone else : Download client app (recommended).
how do you leave a Thumbs Down? this is a nightmare with no end in sight.....just alot of people talking. 👎👎
I don't know what sort of plan your company is on, but we have had extremely non-technical users interact directly with support to resolve the issue after the initial fixes did not work. No complaints on that front.
DID NOT WORK. Same error 7 straight days.....
A Certificate chain could not be built to a trusted root authority.
Failed to download Gotomypc from our servers.
Please restart the download or contact Global Customer support.
Customer service doesnt not exist for GOTOMPC..... it is like we are on our own after paying $$$$$ of money to have access remotely. My entire company is being forced into office because of this!!
Still getting the same error the past week even after installing that file you attached.
A Certificate chain could not be built to a trusted root authority.
Any ideas?
Glenn. Do we run that file on the local machine or the host machine? (The latter obviously requires someone to be at the host)
