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J.1's avatar
J.1
Contributor
4 years ago
Solved

"A required certificate is not within its validity period" - eight or more users can't connect

I am being blitzed by emails from my users, all reporting that they are getting the following message.   "GoTo Opener encountered an error:    A required certificate is not within its validity pe...
GlennD's avatar
GlennD
GoTo Manager
4 years ago
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Hi,

 

We have developed an executable for those customers still having issues after the fix was released:

 

  1. Please download this file and run it once on the local (Client) computer that you are connecting from.
  2. Sign into your GoToMyPC account and connect to Host as you always do.

 

 

HIGS's avatar
HIGS
Visitor
4 years ago
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Still getting the same error the past week even after installing that file you attached.

A Certificate chain could not be built to a trusted root authority.

 

Any ideas?