Forum Discussion

GolfCaddy's avatar
GolfCaddy
New Member
2 years ago

Connection issue logging from a Mac to a PC.

I am having connection issues logging from a Mac to a PC.  I have been able to use another PC to log into the PC that I wish to access.   When I use the Mac I log in from https://gotomypc.com/as ...
  • GlennD's avatar
    GlennD
    2 years ago

    Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

     

    I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

     

Cyberknife303's avatar
Cyberknife303
Visitor
12 months ago

Hi everybody,

not sure if I can hook in here, but I am having kind of the same issue.

Trying to connect from macos Sonoma to a windows machine. Using the browser everything works fine. But when I create a desktop shortcut for that connection and use that link to connect I get the same issue as described here. The connection establishes, but I only see an empty window. When activating multiple desktop overview, I can see the the windows computer (small preview) but when I enter the desktop it disappears...

 

Any hints?

Thanks!!