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Forum Discussion
AdminLife
3 years agoActive Contributor
Connection Issues
Anyone else having a lot of connection issues today? Users have been calling me all day. They either can't connect, or their session freezes and then are unable to re-connect. Re-starting GTMPC on th...
KateG
3 years agoGoTo Manager
Hi awphillips, AdminLife thanks for your report. There are currently no outage reports with GoToMyPC. Is this still occurring? Once you restart, is it resolved? Do you receive any error messages or is there anything else unusual occurring? Thanks again!
awphillips
3 years agoActive Contributor
There's definitely something going on. I just had a new computer freeze mid-session and now I cannot reconnect even though I have rebooted it. I have another existing connection working just fine.
- awphillips3 years agoActive Contributor
Another user with same issue. Asked them to click the restart GoToMyPC option. Didn't' work. I had to connect to their computer and restart the service before they were able to connect.