Forum Discussion

MikeTan's avatar
MikeTan
Visitor
9 months ago

Keep getting disconnected and then can't connect again without host computer being restarted

Been having the same issue since yesterday.  Will be working remotely and then disconnected and cannot connect (waiting for the host computer to connect) until someone restarts the host computer.  It shows the computer is online but can't reconnect.  I was just working for an hour and a half no issues then got disconnected.  Same thing happened yesterday.  

  • J.1's avatar
    J.1
    Contributor
    9 months ago

    I have two users here experiencing similar issues, although restarting the gtmpc service seems to be enough instead of having to restart the whole host system.

    • GlennD's avatar
      GlennD
      GoTo Manager
      9 months ago

      Hi J.1,

       

      If your users have access to their host computers currently can you ask them to call our toll-free support so a representative can check the host with them and gather log files?  

       

      • J.1's avatar
        J.1
        Contributor
        9 months ago

        Thank you, but the situation appears to have resolved itself for my users at this point.  I do not know about MikeTan .