Forum Discussion

jmcdermo's avatar
jmcdermo
Active Contributor
4 years ago

keystrokes triggering remote windows events

Host Computer: Mac running MACOS Monterey 12.0.1 Remote Computer: Windows 10 I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually e...
  • AshC's avatar
    AshC
    3 years ago

    Hi everyone,

    This issue should be fully resolved now.  Please check for updates on any affected computer and let us know if you experience any issues along the way.

     

    Thanks for your patience. 

AnneWoz22's avatar
AnneWoz22
Active Contributor
3 years ago

I have  10 users being impacted by this issue on Monterey version 12.4 to 12.5. I need a solution.

 

This impacting their ability to work remotely, and impacting deadlines due to downtime, 

having to restart their Mac's in the office.

 

We're also finding we have to restart the launcher under admin.

They are both running the latest version of GoToMyPc.

 

Do we have a solution?

** One user: 

Whenever I type F in either Web outlook in Chrome or Teams, it automatically switches to a Full screen mood, and typing EM or just M opens an emoji dialogue box, and M causes a pause where it skips the rest of the word.

 

in each of these cases the machine pauses and freezes and it absolutely disrupts what I am doing. 

 

Second User:

 Just had the emoji keyboard showing up when he pressed certain keys, and this was disabled.

 

Thanks

 Frustrated  Mac Desktop Engineer

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi AnneWoz22,

     

    Just to be clear, are all of your users connecting from Windows PCs to Mac Hosts?

     

    • AnneWoz22's avatar
      AnneWoz22
      Active Contributor
      3 years ago
      Yes, they are using Windows at home, with Mac's in the office.
      • AnneWoz22's avatar
        AnneWoz22
        Active Contributor
        3 years ago

        We did upgrade one person to the latest gotomyPc, and the issue is persistent.