Forum Discussion

Carol1818's avatar
Carol1818
Visitor
3 months ago

Multiple monitor issues - HELP

I recently bought two external monitors for my laptop at home to access my multiple monitor setup at work. The first picture is the setup...I changed the configurations so the middle monitor in my ma...
GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi Carol1818,

 

What to do if the Shift+Maximaze command does not work?


If in older builds of GoToMyPC you experience issues with Shift+Maximize not working, it is normally caused by differences in scaling between your host and client computers. To correct this you can set the scaling level to be equal on both machines by following the steps below:

  1. Go to your Display Settings on the host computer (Right-click on Desktop > Display Settings).
  2. Click on Monitor 1 and check the scaling level.
  3. Click on Monitor 2 and check the scaling level.
  4. Go to Display Settings on the client computer.
  5. Click on Monitor 1 and make sure the scaling level matches Monitor 1 of the host computer (found in step 2).
  6. Click on Monitor 2 and make sure the scaling level matches Monitor 2 of the host computer (found in step 3).
  7. Disconnect your GoToMyPC session and reconnect.
  8. Results: Your Shift+Maximize command should work now. 

In some cases, you may also need to set your resolutions to be equal (as close as possible) between the two computers. You should also make sure your monitors are set to Extend on both machines, instead of Mirror. Disconnect and reconnect after making any Display Settings changes.