Forum Discussion

kting's avatar
kting
Active Contributor
28 days ago
Solved

GoToMyPC Printer issue with Win11 24H2

Using the latest GoToMyPC host installer for Windows 11 running 24H2. It seems that, for a client running MacOS Sequoia (15.x), the GoToMyPC printer is not automatically installed. In addition, a man...
  • kting's avatar
    kting
    2 days ago

    UPDATE: This made it start working. So your development team will ultimately need to update the novaPDF OEM drivers into the GoToMyPC Windows installer.

    Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
    2. Click Download next to 'novaPDF 11' (other versions will NOT work)
    3. Double click 'novapdf-full.exe'
    4. Follow prompts to complete the installation
    5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
    6. Double click 'PDFPrinter' and follow prompts to completion
    7. Double click 'PDFPrinterDriver' and follow prompts to completion (clicked OK to error about incompatible Windows version)
    9. Navigate to Control Panel\Programs\Programs and Features
    10. Check that "GoToMyPC Print Assistant" is listed
    11. Right click novaPDF11
    12. Click Uninstall
    13. Test printing with Print Assistant on Mac client

    Note: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

kting's avatar
kting
Active Contributor
2 days ago

UPDATE: This made it start working. So your development team will ultimately need to update the novaPDF OEM drivers into the GoToMyPC Windows installer.

Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
2. Click Download next to 'novaPDF 11' (other versions will NOT work)
3. Double click 'novapdf-full.exe'
4. Follow prompts to complete the installation
5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
6. Double click 'PDFPrinter' and follow prompts to completion
7. Double click 'PDFPrinterDriver' and follow prompts to completion (clicked OK to error about incompatible Windows version)
9. Navigate to Control Panel\Programs\Programs and Features
10. Check that "GoToMyPC Print Assistant" is listed
11. Right click novaPDF11
12. Click Uninstall
13. Test printing with Print Assistant on Mac client

Note: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

KateG's avatar
KateG
GoTo Manager
2 days ago

kting​ thanks for sharing your solution! We will let the team know.