Teams notifications don't appear when using Gotomypc

Question

My users are currently working from home and are reporting that Microsoft Teams notifications don't appear when they are connected via Gotomypc. 'New' Teams (work or school) is running on their host PCs, not their client PCs. If someone sends a Teams message to someone else who has a Gotomypc session going, the Gotomypc session shows the icon changing color in the host machine's taskbar, but nothing else.&nbsp; If one of these users goes into the office and uses the same machine with no other configuration changes, they get their Teams notifications. The issue only happens when Gotomypc is being used to connect. Do any other Office 365 users have this issue?&nbsp;

glennd · Answer

Hi J.1,
&nbsp;
This might be caused by their Performance setting in the Host software. Can you ask them to move the slider to the right and test again?
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demi9 · Answer

This occurs with Logmein as well. I think there is a new layer of WDM that is not available via the current methods of screencasting in GoToMyPC and LMI.

j.1 · Answer

Alas, this didn't work- we tried with two different affected computers.&nbsp; Thanks anyway.

glennd · Answer

J.1 Thank you for trying that, I will escalate this to the team for review and testing.
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maureenl23 · Answer

My clients and I have been experiencing similar behavior with the MS Teams Desktop version.&nbsp; If we are in the same domain we cannot receive each other's MS Teams request Screen Shares, but if my client is in a G2MPC session within their domain, and I am in my local domain at my home office desk without G2MPC I will be able to receive and accept the screen share.&nbsp; Then the next issue is with mouse control.&nbsp; If using the different domain scenario, and I request mouse control from my client inside his G2MPC session he never gets the request.&nbsp; What he sees are two additional windows on his taskbar under Teams.&nbsp; One is an entirely black window, and the other window is a narrower black bar with the heading "Sharing Control bar".&nbsp; I can see this also because I do see his screen, I just can't control it.&nbsp; A workaround they found for being in G2MPC and their same domain is using the web version for just a share screen, no mouse control is available.&nbsp; For mouse control they will use their local domain home PC's with MS Teams desktop installed on it for Sharing the screen and giving Mouse Control while their G2MPC session is a browser window to their Office Workstation in their domain.&nbsp;&nbsp;&nbsp;&nbsp;

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Teams notifications don't appear when using Gotomypc

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