Forum Discussion

J.1's avatar
J.1
Contributor
4 months ago

Three users got black screens when trying to connect to Gotomypc

Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' o...
J.1's avatar
J.1
Contributor
3 months ago

Thank you. 

I was able to get one user's computer to run the log grabber software, but aside from turning the windows cursor into a circle briefly, it didn't seem to do anything. I can't find a zipfile of logs anywhere on that computer. If we can pull these logs manually I will happily do that for you on all the affected machines.

GlennD's avatar
GlennD
GoTo Manager
3 months ago

J.1 Log can be manually retrieved from:

 

Host Logs :
Windows : C:\ProgramData\LogMeinLogs\GoToMyPC\
MAC : /Library/Logs/com.logmein.GoToMyPC/


Viewer Logs :
Windows : C:\Users\<username>\AppData\Local\Temp\LogMeInLogs\GoToMyPC\
MAC : ~/Library/Logs/com.logmein.GoToMyPC/

  • J.1's avatar
    J.1
    Contributor
    3 months ago

    Thank you. I have pulled, zipped, and uploaded these log files to the ticket I have open.