Forum Discussion

J.1's avatar
J.1
Contributor
2 years ago

Two-factor authentication kicks users back to login prompt

Yesterday when I attempted to log into Gotomypc from Mozilla Firefox, the two-factor code provided by Lastpass Authenticator did not work. Entering it in the authentication blank just brought me back...
  • AbhishekYadav's avatar
    AbhishekYadav
    2 years ago

    This issue was fixed on 20th July. Please let me know, if you still face any issue.

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
2 years ago
Apologies for the inconvenience, J.1.
This seems like an issue, we will ship a fix for it.

Meanwhile, there's a workaround. Instead of hitting "enter/return" key, if we click on "authenticate" button of MFA page, then the login goes through.

Somehow hitting enter button is redirecting users to login page,
  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    2 years ago

    This issue was fixed on 20th July. Please let me know, if you still face any issue.

  • Goose2's avatar
    Goose2
    Visitor
    2 years ago

    Same problem for me. However, the "Authenticate" button is not highlighted for selection

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Goose2 welcome to the GoTo Community. 


      Since this was resolved a few months back, can you tell me a bit more about your experience? Thanks!