Forum Discussion

rickinwc's avatar
rickinwc
Active Contributor
2 years ago

User getting client limit notification

I have a user who uses her GTMPC account to access her host machine from multiple other, client machines. She recently received a notice that she has reached the limit of client machines she can connect from. I cannot find any documentation anywhere on the GTMPC support site about a limit to the number of clients a person can use. 

 

First, can someone explain what the limit is, how it works, and how an admin can monitor that? I've looked through the admin console and see nothing about this limit or client connections.

 

Second, how do we fix this? The user needs to connect from a new machine and it's not letting her do it. Is there a way to reset this or remove old client machines from the user? 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi rickinwc,

     

    The only limit to the number of client computers you can use is that you can only connect from one to a host computer at a time. Would it be possible to get a screenshot of what your user is seeing? 

     

    • rickinwc's avatar
      rickinwc
      Active Contributor
      2 years ago

      Just thinking about this. Conceivably, this user could somehow still be logged in from another client and it's preventing her from logging in at another machine. Is there a way as an admin that I can log her out of the other session that may be interfering?

      • KateG's avatar
        KateG
        GoTo Moderator
        2 years ago

        Hi rickinwc, 


        An admin cannot end a users session. If the host computer is already in a session, they would see a message indicating this when connecting from another client computer.

         

        Ideally, it would be helpful to see a screenshot of the message they are seeing so we can better understand what's happening. 

    • rickinwc's avatar
      rickinwc
      Active Contributor
      2 years ago

      I've asked her to get a screenshot of it next time she tries to use it. I'll post it here when she does.

       

      It's good to know that there is no limit to clients that have been used though. That seemed unlikely to me and impossible to control.