Forum Discussion
We are having an issue with this. A person in the Attendee report for yesterday's course shows being in the class for 7 minutes, but they were there the entire time. We ask 2 poll questions each hour and the person answered all of them. Their answers were recorded and show on the report, but again, the report states she was only in attendance for 7 minutes which would be impossible. Our attendees' credit for the courses are based on their attendance so this is concerning when we can't verify correctly.
Hi Danielle DePalo welcome to the GoTo Community.
Our support team can take a look and see what may have happened. If you Message Me here (button is on the right) the Training ID and email of the attendee I can create a case for you.
You can also reach out to customer support directly here.
- Danielle DePalo11 months agoNew Contributor
Hello Kate,
Please let me know if you need any additional information.
Thanks,
Danielle
Moderator edit: removed personal information
- KateG11 months agoGoTo Moderator
Danielle DePalo thanks for the further information. I created a case for you, someone from our support team will be reaching out shortly.