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ThatPayrollGuy's avatar
ThatPayrollGuy
New Member
2 years ago
Solved

My recording didn't happen!!!

I'm about to lose it. I just finished a 6 hour training. I made sure to hit record and the record option was on the entire time with a message that said it was recording to my Documents folder. I finished the training and I only see one WEBM file with 9KB. Please tell me that I'm panicking and that somehow it's going to magically bring the recording over. Otherwise, I'm going to have to spend more time out of my schedule re-recording it for my attendees to have access to what we went over.

  • KateG's avatar
    KateG
    2 years ago

    Hi ThatPayrollGuy welcome to the Community and sorry to hear about this, let's try and find this for you. 

     

    Have you reviewed this article? If you still haven't found it, you can PM me the training ID (tap on my user ID on the left, and then you will see an option to message me on the next screen on the top right) and I can work with support or you can reach out to support directly.  

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  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi PatriciaNatoli Welcome to the GoTo Community,

     

    I'm sorry to hear this. Our support team would need to take a closer look, you can reach out to them directly here. 

  • PatriciaNatoli's avatar
    PatriciaNatoli
    Visitor
    10 months ago

    KateG I have the exact same issue as ThatPayrollGuy.  Recorded a 45 minute training session in GoToMeeting to my Documents and it is just a 9kb WebM file that doesn't open in VLC or Handbrake as instructed in your link. Please help.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi ThatPayrollGuy welcome to the Community and sorry to hear about this, let's try and find this for you. 

     

    Have you reviewed this article? If you still haven't found it, you can PM me the training ID (tap on my user ID on the left, and then you will see an option to message me on the next screen on the top right) and I can work with support or you can reach out to support directly.