Forum Discussion

juvuorin's avatar
juvuorin
New Contributor
5 years ago

Problems with downloading recordings

Hi!

Downloading recording takes a long time as the speed of incoming data is really slow. A 300 Mb recording downloads in about 40 minutes which is unacceptable. 

 

I can get much faster download from other sites - so it must be logmein, which is now the "hanging" party.

 

And having a 5 minute wait on the support line with having paid quite a bit does not make any customer too happy... I thought you get good service for your buck but was obviously wrong.

 

Has anyone else experienced slow download speeds or is it just for me?

  • AshC's avatar
    AshC
    5 years ago

    Hi juvuorin ,

    I apologize for the support delays. 

     

    Rarely there can be delays in processing on GoTo servers, depending on the current demand.  Is the delay severity still affecting your webinar recording downloads? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi juvuorin ,

    I apologize for the support delays. 

     

    Rarely there can be delays in processing on GoTo servers, depending on the current demand.  Is the delay severity still affecting your webinar recording downloads? 

    • juvuorin's avatar
      juvuorin
      New Contributor
      5 years ago

      Hi!

      Downloading Android Studio SDK from Android dowload site is 10 times faster than downloading mp file from logmein servers. 

       

      During the same time I have downloaded 400 MB from Androis site compared to 35 MB from logmein.

       

      Just a minute ago finished loading the Android SDK (757 MB) and during the same time I got 67.8 MB from logmein servers... 

      Either you have bad servers or someting very strange is going on.  If no one else is having any slowness, then it needs to be figured out at this end.

       

      Not too good. 


      • EllienP's avatar
        EllienP
        New Contributor
        5 years ago

        I'm have the exact same problem.  Please can someone help us

  • abeach's avatar
    abeach
    Active Contributor
    5 years ago

    Also experiencing slow downloads of cloud recordings from GTT. By comparison, super fast on GTM or GTW.

     

    Is it a cloud server issue? 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      I apologize for the download time delays. Do you know if the times vary depending upon the time of day you are logged into the website?