Forum Discussion

VRLDO's avatar
VRLDO
Contributor
3 years ago

Proof of attendance via phone

We had an attendee requesting continuing ed credits and had tech issues. She initially joined via her computer web browser but then experienced issues and joined by phone. The attendance report only captured the session time when she used the web browser. Is there any way to document the time she attended via phone? And she didn't use the phone app, she simply called in.

  • AshC's avatar
    AshC
    3 years ago

    VRLDO  I'm sorry there is no direct phone reporting available to customers at this time.  We do keep audio records for 24 hours for troubleshooting purposes, but don't currently have any way to export this data automatically. 

  • TSandusky's avatar
    TSandusky
    Active Contributor
    3 years ago

    We also need this ability to report on who has joined via their phone. We tell people they can attend on a phone but then they dont get credit for attending when they do so. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    VRLDO  I'm sorry there is no direct phone reporting available to customers at this time.  We do keep audio records for 24 hours for troubleshooting purposes, but don't currently have any way to export this data automatically. 

    • VRLDO's avatar
      VRLDO
      Contributor
      3 years ago

      I would think that keeping phone logs wouldn't be a difficult thing to do. Unfortunately I'll have to let the person know that we can't provide the credits since there is no proof of attendance.