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Using Blackmagic ATEM with GTT
Has anyone tried the new Blackmagic ATEM Mini with GTT? I've been using GTT for two years with logitech webcams, and I want more control over focus, zoom and picture. The ATEM mini plugs into the t...
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I used the ATEM Mini right out of the box and did NOT load the software. It worked fine for me. Anything I plugged into it showed up as a webcam in GoToWebinar.
There must be something in the software that makes it not work with GoTo.
I noticed that on your post that you didn't load the ATEM software, so I tested the ATEM on a Dell Windows 10 laptop that did not have any of the additional ATEM software loaded on it. GTT/GTM both failed on the Dell. The ATEM software doesn't have anyting to do with it. I truly wish it had.
I spent a long time on the phone with support, and support was able to get the ATEM to work with one combination of GTM online - or at least it recognized the camera during setup. It didn't work at all with the desktop apps. He told me there was at least one port conflict with the desktop software that needed to be whitelisted, and that I'd have to hire someone to do the work because it was beyond what support would do. Sounds to me like the GTT/GTM software has a problem running on Windows 10 that needs to be fixed.
The two systems I worked with were a 4 month old Alienware Area 51-M system, which is more than capable of running all of this equipment, and a Dell Latitutde E5540, both of which are running with all current hardware and Windows 10 updates.
One other thing - because I'd really like this to work - is that on both of the systems above I have a minimum of other software loaded. I don't run MS Office apps or anything but Adobe CS6 and Streamlabs OBS (and Google Chrome) on the Alienware unit, and the only app on the Dell is Camtasia. I use both systems exclusively for editing media, GTM and livestreaming. I intentionally keep them as clean as possible to avoid conflicts. The whitelisting fix is bogus because it means I'm locked into using only one system that I have custom configured to use with GTM/GTT. The ATEM Mini seems to work with everything else - Zoom, Skype, the Win10 Camera app - so why won't it work with the GoTo apps?
We badly need higher resolution for the webcam! Just got the setup for the upgraded training studio: Sony A6400 through Atem Mini Pro ISO connected to a MacBook Pro. And we can not use it at the full potential. Yes, going through OBS works, but it destroys the quality, specially when teaching a design software like Archicad 😞
Hello AshC! Great for someone from LogMeIn to contribute to this thread!
What you wrote mirrors my entry from April 19 of last year, however it shouldn't be presented as a solution. The issue is with the GTM software not supporting 1080p webcam input. Putting OBS and OBS Virtual Camera, two 3rd-party pieces of software, in the middle is merely a temporary workaround.
What can we do to help you solve the issue? What can you tell us to enable the FullHD support?
mobilejoel wrote:My current workaround for the ATEM Mini and GotoMeeting Involves OBS Studio.
Hi Joel,
Exactly what I did back in April, but the problem is that this becomes a software solution, prone to fail. During whole-day sessions either the GTM software or OBS would crash at least once.
Another drawback is the quality loss: you're going from a 1080p to 720p to whatever it is that GTM optimizes for. That's an encode-decode-encode chain that would be otherwise unnecessary if only GTM could handle the output of the ATEM Mini.
My workaround ultimately involved spending more money on hardware and I now run through the Blackmagic Web Presenter, which has 720p on the USB webcam connection.
-Paul
My current workaround for the ATEM Mini and GotoMeeting Involves OBS Studio. I run OBS Studio. Adjust the Video output from 1080 to 720, then Run/Start OBS Virtual Cam. Then I used OBS Virtual Cam as my webcam for GotoMeeting. Lots of pieces, but hey we're using a switcher instead of a generic WebCam!
I just used it this afternoon on my Windows 10 Laptop. It may be difficult with mac, as OBS Virtual Cam has to be built from Source Code.
Yes, having the same issue, tried every shutdown, different cable/port/camera/ reload software/check every bulletinboard I can and I've ended up here with a national presentation tomorrow I was hoping to teleprompt on and use the media in the minipro to do a nice job, and all I want to do is hit the machine (and it's not its fault so I wont). However, as my work pays poundage to use gotowebinar and chose it over others, to say I'm a bit peeved is an understatement. Thank you for at least letting me stop now because there is not many more things (as a matter of fact none) I could think of but I wouldn't have stopped trying. Now I can think fulltime on a solution for teleprompt as I'll ditch the other fancy stuff.
In all my forum research, the ATEM Mini will only work with GTW or GTM with a Mac, albeit a potentially cropped image.
Blackmagic says all they are doing is providing a signal and it is up to the software to accept that.
Every other service recognizes the ATEM Mini except GTW/GTM.
LogMeIn says it is too "Professional" and say you need to change some settings that most IT teams won't make.
@AshC are there any plans for LogMeIn to update the software for GoToWebinar or GoToMeeting to accept what is becoming a wildy popular and powerful piece of equipment?
Please tell us this is in the works... maybe post-pandemic.Chris,
I just gave Zoom a serious workout, and the ATEM worked seemlessly. There's something about the GoTo app that is preventing it from fully recognizing the ATEM. I can see the ATEM as a webcam option in GTT, but the video doesn't actually play - in the settings screen, I just get a black background with an infinite circling flower.
The ATEM Mini is a step in the right direction. Maybe competition will heat up and someone else will come up with an alternative that works on all platforms. I'll keep looking.
Have you seen this? I have not tried it.
